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Plan Your Encounter2021-10-21T14:30:20-04:00

What to Expect

WILL THERE BE FOOD & DRINKS?2021-10-21T15:27:46-04:00

Yes, there are limited snacks & drinks available for purchase. 

WILL TICKETS SELL OUT?2021-03-04T10:42:21-05:00

Tickets are on a first-come, first-served basis. Some sessions (especially the weekends) will SELL OUT.  Check with your crew of Dino Lovers and get your tickets fast.

ARE THERE ANY DISCOUNTS?2021-10-21T15:13:37-04:00

Military, Medical, Police, and Frist Responders Get 10% OFF tickets with VALID ID. Limited Discounts are also available through Certifikid.

I CAN’T FIND MY TICKETS. WHAT DO I DO?2021-03-04T10:37:04-05:00

You can log into www.maingatetickets.com using the email and password you created at checkout. That will take you directly to your tickets. You can screenshot the scan code to your phone from there or print it out if you prefer.

ARE TICKETS REFUNDABLE?2021-10-21T15:08:27-04:00

Tickets are not refundable unless in the case of a canceled event. You are welcome to transfer your tickets to another guest. 

WE CAME WHEN THE WEATHER WASN’T IDEAL, CAN WE GET OUR MONEY BACK?2021-10-21T14:41:14-04:00

This event is rain or shine.  We do not offer any refunds due to inclement weather. If the weather limits visibility and is to the point we cannot operate, we will reschedule your tickets for a different date/time.

HOW DO I GET MY TICKETS?2021-03-04T10:33:48-05:00

After you purchase your tickets, you will be taken to a THANK YOU page with a link for your tickets. Your tickets will also be emailed to the email address you entered at checkout. Once purchased, you may present your tickets to our crew via your phone or tablet. You DO NOT need to print them out.

DO YOU ACCEPT CREDIT CARDS?2021-03-04T10:46:36-05:00

Yes, we accept American Express, VISA, MasterCard, and Discover credit cards.

IS ALCOHOL PERMITTED?2021-10-21T14:40:22-04:00

No outside alcohol is permitted. 

CAN I MAKE CHANGES TO MY TICKET?2021-03-04T10:11:31-05:00

Sorry, No… Ticket dates and time slots may not be changed once purchased. You must attend on the date and within the time slot that was purchased.

WILL I BE ABLE TO USE THE RESTROOM?2021-10-21T14:36:38-04:00

Yes, there are limited porta-potties available.

 

IS JURASSIC ENCOUNTER – DINOS AT 11 SAFE?2021-10-21T15:24:56-04:00

The walking encounter is outdoors, follows all safety protocols, and is a contact free experience. Our dinos don’t bite!

DO I NEED TO PURCHASE TICKETS ONLINE OR CAN I BUY ONSITE?2021-10-21T15:23:34-04:00

Save money & buy your tickets in advance! Timeslots will sell out. Tickets will be sold at the door of the event if the time slot has not sold out. 

DO I NEED TO PURCHASE TICKETS FOR EVERYONE IN MY PARTY?2021-10-21T15:09:19-04:00

Yes, tickets are required for all attendees over the age of 2 years old. 

HOW LONG DOES THE WALK-THRU TAKE?2021-10-21T14:39:29-04:00

‍The pace of the Jurassic Encounter Walk-Thru experience is up to you! Guests can spend an hour to all day with us! The suggested time is an hour to an hour and a half for the walk-thru.

ARE PETS ALLOWED?2021-10-21T14:37:22-04:00

‍Yes, you are more than welcome to bring along your pets. Just be careful, our dinos get hungry!

Add-on Your Dino Fun Packs!

Available Online / Advance Only

BUY TICKETS and dino packs NOW

Jurassic Pack

$1500
  • Includes 3 Dino Surprises
  • Advance Purchase Only
  • Pick Up Onsite

Family Pack

$5000
  • Includes Crafts, Souvenirs, & 5 Dino Surprises
  • Advance Purchase Only
  • Pick Up Onsite

Adventure Pack

$3000
  • Includes 4 Dino Surprises
  • Advance Purchase Only
  • Pick Up Onsite
BUY TICKETS and dino packs NOW

Directions

Ballantyne’s Backyard

11611 N Community House Rd,
 
Charlotte, NC 28277
BUY TICKETS and dino packs NOW
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